January 28, 2000
To our Valued Customers:
This letter is to inform all of our customers that as of February 1, 2000 Excel.Net, Inc. will acquire Qcpro.com. Excel.Net offers extended technical support hours, 56K modem dial-up lines with plenty of modems available to avoid busy signals, and multiple connections to the Internet for reliability and speed. This is available with unlimited hours for $20.00 per month plus tax. Additional plans are available upon request. As our customer we will continue to provide you with a local dialup access number from our Jackson location. We will also retain the e-mail address that you are currently using (ie. email@example.com) so that you do not have to change to a different address.
The CD you will receive in the mail should be used to get your new Excel.Net account up and running. There is a label in the front cover of the CD manual that will have your Excel.Net logins and passwords. Please note that the login to connect with our service starts with a capital "P" and is case sensitive. The other letters of the login are all lower case. You need to install this software and get your account activated by February 1, 2000. After that date you will no longer be able to dial into Qcpro.com. E-mail will start coming to the Excel.Net server before that time so you will need to login there to check for new messages.
All payments made after February 1, 2000 should be mailed to Excel.Net
at the following address:
2103 Indiana Avenue
Sheboygan, WI 53081
We accept Master Card, Visa, Discover and automatic withdrawal from your checking/savings account for payment along with cash or check. Even if you were paying by credit card with Qcpro.com you will need to contact our billing department with your credit card information as this was not given out for confidentiality reasons. Our billing department is available Monday - Friday from 8:00am to 5:00pm. The telephone number is toll-free 1-888-489-9995. Customers who have prepaid their account with Qcpro.com will be given an equal number of month's credit on their new Excel.Net account.
If you have any questions, please contact Excel.Net at 1-888-489-9995 or via e-mail to firstname.lastname@example.org and one of our support representatives will be happy to help you. Our office hours for support are Monday - Friday from 8:00am to 10:00pm and Saturday/Sunday from 12:00pm to 6:00pm.
Qcpro.com wants to thank all of its customers for their patronage over the years. We at Excel.Net would like to welcome your to our service and insure you that we will work to make this transition as smooth as possible. We look forward making your Internet experience reliable and enjoyable!
Larry A. Weidig
President, Excel.Net, Inc.